First B2B

As the business expanded, internal IT support became overwhelming. IT issues diverted leadership's focus, and the team found it challenging to manage the needs of their Apple Mac and Microsoft 365 users, negatively impacting daily operations. Additionally, management was significantly concerned about potential cyber security breaches due to vulnerabilities in end-user devices and applications.

In search of a reliable partner for IT support, they chose our fully managed service desk, offering 1st and 2nd line support for employees. Our managed Security Operations Centre (SOC) and Security Awareness Training were subsequently added to their list of utilised services to provide comprehensive business protection.

Our managed service desk provided: 

• 1st/2nd line support for prompt issue resolution. 

• A dedicated SOC for continuous security monitoring. 

• Security Awareness Training to educate staff on best practices. 

This enabled the client to gain the benefits of in-house IT without the associated overhead costs, allowing leadership to focus on growth and service enhancement. 

Since partnering with Bridgehampton, the client has experienced: 

• Improved Focus on their Core Business: Leadership can now dedicate themselves entirely to optimising services and expansion efforts. 

• Peace of Mind: Enhanced security through SOC monitoring and cyber security training. 

• Enhanced Employee Support: Staff receive timely, dependable IT assistance, reducing operational disruptions. 

Their positive feedback, noting our professionalism and friendliness, serves as a benchmark of excellence.

A year into the partnership, FirstB2B continues to benefit from an efficient, secure IT environment, enabling them to concentrate on business growth and customer service.