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Global Specialty Insurer Transforms Hybrid Work with State-of-the-Art Meeting Room Technology and Managed AV Support.

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Our client is a leading global specialty insurer, headquartered in London with offices spanning the USA, Europe, and Singapore. Known for their comprehensive insurance solutions, they operate in highly regulated markets and require a premium, technology-driven workplace to maintain their global leadership position.

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01

The Challenge

In preparation for their move to a prestigious new headquarters at 22 Bishopsgate, the client sought to create a state-of-the-art work environment that embodied innovation, collaboration, and flexibility. They wanted to design meeting rooms and collaboration spaces that would elevate both employee productivity and the experience of visiting clients. 

At the same time, the client’s internal IT team was finding it increasingly difficult to manage the day-to-day support of their audio visual (AV) and video conferencing systems across their global offices, which was diverting attention from critical IT service tasks. The client needed a seamless solution that included not only the design and setup of their new workspaces but also long-term support to keep their AV and collaboration systems running smoothly.

02

Why They Chose Us

Given the scale and complexity of the project, the client sought a trusted partner with expertise in designing and delivering world-class AV and collaboration spaces. We were selected to handle the entire project—from consultation and design to installation and ongoing support. 

 

Our team was tasked with creating a suite of cutting-edge collaboration environments, including: 

  • High-end boardrooms equipped with the latest AV technology;
  • Welcoming client meeting spaces that reflect the professionalism and prestige of the insurer;
  • Flexible-use areas and town hall spaces for company-wide meetings and events;
  • Agile work areas designed for modern, hybrid work styles;
  • Standard meeting rooms, from intimate 2-3 person spaces to larger 8-12 seat collaboration rooms.
03

The Solution

Working closely with the client’s office fit-out company, we specified and supplied a range of advanced AV and collaboration technologies, including: 

  • High-quality speakers, microphones, and cameras for seamless video conferencing;
  • Electronic whiteboards to facilitate brainstorming and collaboration;
  • Integrated systems designed to support both in-person and remote workers in a hybrid setup. 

To support the client’s growing AV and video conferencing needs, we also entered into a multi-year managed service contract, providing: 

  • Ongoing, on-the-ground support for all collaboration spaces;
  • Management and maintenance of AV technology for key internal and external events;
  • Regular upgrades and adjustments to ensure their meeting rooms remain equipped with the latest innovations. 
04

The Results

The insurer has experienced a remarkable transformation in how they work and collaborate. Their move to 22 Bishopsgate has been a success, with best-in-class meeting room technology that supports their global hybrid work model. By outsourcing the management of their AV and collaboration spaces, the client’s IT service desk team can now focus on strategic tasks, knowing their AV systems are in capable hands. 

Feedback from the client has been overwhelmingly positive, with their CIO stating: 

“Our engagement with Bridgehampton has really helped us reshape the way we work. The business has now been transformed, and our workplace environment has helped us use technology to give us a seamless transition to a new hybrid working approach. The team have also supported us with many end-user computing and migration projects, which have been delivered on time and on budget. I would not hesitate to recommend Bridgehampton, and we are looking forward to working with them on our future growth plans.” 
05

Conclusion

By delivering cutting-edge meeting room solutions and a managed AV support service, we helped the client achieve their vision of a modern, collaborative, and flexible workspace. As they continue to expand and innovate, we remain a trusted partner, ensuring their technology supports their goals for growth and operational excellence.

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